Who we are
R.I.S.E. is operated by Sober Media™ ("Sober Media", "we", "us"), the data controller responsible for the personal data described in this notice. You can reach us any time at support@myriseapp.ca.
The short version
R.I.S.E. is a small, personal wellness app. We collect the minimum amount of data needed to run the product — your account details and the meals, habits, and sessions you log. We don't sell your data. We don't share it with advertisers. Ever.
What we collect
- Account info: email and (optionally) your first name.
- App data you create: habits, meals, sessions, calorie goals, preferences.
- Support messages you send us.
- Basic technical logs (device/browser info, IP address, error reports) used to keep the app running and fix bugs.
- Subscription status (plan, trial and renewal dates) received from our payment provider. We never see or store your full card details.
How we use it, and our legal basis
- Providing the app — creating your account, syncing your data across devices, managing your subscription. Legal basis: performance of our contract with you.
- Security and fraud prevention, product improvement, troubleshooting — Legal basis: our legitimate interests in running a safe, reliable service.
- Service and reminder emails (such as trial-ending notices) — Legal basis: performance of our contract. Optional marketing email, if we ever send it, relies on your consent and you can withdraw it at any time.
- Tax, accounting, and legal requests — Legal basis: compliance with a legal obligation.
We do not build advertising profiles and we do not sell personal data.
Who we share data with
- Paddle.com Market Ltd ("Paddle") — our Merchant of Record. Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles checkout, payment processing, billing, subscription management, sales-tax compliance, invoicing, customer purchase inquiries, and returns. When you subscribe, the billing details you enter are collected and processed by Paddle under Paddle's privacy notice. Paddle sends us only your subscription status and identifiers — never your full payment card number.
- Service providers / subprocessors — hosting, database, email delivery, and AI meal-estimation services that process data on our behalf under standard data-processing terms.
- Professional advisers — legal and accounting advisers where needed.
- Authorities — where we are required to disclose data by law.
Some of these providers operate outside Canada, the UK, and the EEA. Where personal data is transferred internationally we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.
How long we keep it
We keep your account and app data for as long as your account is active. If you delete your account, we permanently delete your account and associated app data within 30 days, except where we must keep limited records longer to meet legal, tax, or accounting obligations (billing records are retained for up to 7 years, and are held by Paddle as Merchant of Record). Technical logs are kept for up to 90 days. Anything we no longer need is deleted or anonymised.
How we protect it
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS/TLS), encryption at rest for our database, row-level access rules so users can only reach their own records, least-privilege access controls for administrators, and managed infrastructure that receives regular security patching. No system is perfectly secure, but if a breach affects your data we will notify you and any regulator as required by law.
Your rights and controls
- Edit your profile any time in the app.
- Delete your account and all associated data from Profile. Deletion is permanent.
- Depending on where you live, you may have the right to access, correct, delete, export, or restrict our use of your personal data, to object to processing based on legitimate interests, to withdraw consent, and to complain to your local data protection authority.
- Email us at support@myriseapp.ca for any privacy request — we respond within 30 days.
Cookies and local storage
We use only essential cookies and browser local storage to keep you signed in and remember app preferences such as your theme. We do not use advertising cookies. Paddle may set cookies necessary to operate checkout and prevent payment fraud.